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Frequently asked questions

We currently offer collection in Greenwich/Lewisham station.
Please order as normal on our website, pay for delivery, and we will refund the delivery charge.

Alternatively,

Email us- hello@smabeauty.uk with your full name, contact number, and order details. We aim to reply within 24 hours

we are unable to offer refunds, returns, or exchanges.. please note, SMA Beauty reserves the right to refuse all returns, and refunds.

In the unlikely event that a product arrives damaged/defective, or a customer received the wrong item, the customer must contact us via Email hello@smabeauty.uk within 48 hours of receiving your order.

Customers must include supporting photos of the issue.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location and the shipping method selected at checkout

Due to our quick processing time, we are unable to modify or cancel orders once placed.

Please carefully review your order details during checkout before placing your order.

Orders ship very quickly and address changes are not typically possible.

Please reach out to our team hello@smabeauty.uk as soon as possible and we will do our best to help.

Note: SMABeauty will not be responsible for orders sent to incorrect address provided by customer.

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